Refund & Dispute Policy

Last updated: July 22, 2026

PetMona sells digital, on-demand generated images. Because each unlock triggers real AI compute cost the moment you purchase it, we handle refunds a little differently than a typical physical product — but we want you to feel safe paying us, so please read this before opening a dispute with your bank.

When we will refund or re-credit you

• The generation failed after payment and no usable image was delivered.
• You were charged more than once for the same order (duplicate charge).
• The downloaded file is corrupted or does not open.
• You unlocked the wrong item by mistake and contact us within 24 hours, before downloading the file.

When we generally do not refund

• You are unhappy with the artistic result of a successfully delivered generation. AI output has natural variation between attempts; we cannot guarantee a specific style match, but we do guarantee a delivered, working file for a technically successful generation.
• You changed your mind after downloading and using the file.

How to request a refund

Email us at 2047441719hg@gmail.com with your order ID (from your payment receipt) and a short description of the issue. We aim to respond within 2 business days and resolve most requests within 5 business days.

Please contact us before disputing a charge with your bank

Chargebacks are slower and more limited than a direct refund, and can result in your account access being restricted while the dispute is investigated. If something went wrong, we would much rather fix it directly — please give us a chance to help first.

Processor-level policies

Payments are processed by Stripe. Refunds we approve are issued back to your original payment method through Stripe; timing to appear on your statement depends on your bank, typically 5–10 business days.