Contact Us
PetMona is run by a small independent team. We read every message ourselves — there is no support ticket queue or chatbot in between.
Business contact
- Business name
- PetMona
- Website
- https://petmona.app
- contact@petmona.app
- Online support hours
- Monday–Friday 09:00–18:00 UTC
PetMona is an online atelier. Support replies Monday–Friday within about two business days. A street address and map pin are published only when a registered place of business is configured.
General support & billing
contact@petmona.app
Use this for order issues, refund requests, failed generations, or anything else about your purchase. We aim to reply within 2 business days.
Privacy requests
contact@petmona.app
Use this to request deletion of your uploaded photos or checkout data. See our Privacy for details on what we store.
Commercial licensing
If you want to use a generated portrait commercially (on products you sell, in advertising, etc.), email contact@petmona.app with details and we will get back to you about licensing.
Before emailing about a payment problem, it helps to have your order confirmation or receipt handy — it lets us look up your purchase faster.
